We don’t just sell software. We’re also there with multi-layered free technical support.
Whenever you have a challenge or a question regarding your design software, feel free to contact our support team. Our technical experts have industry experience, so they know how software works – and how you need it to work.
CTC has been awarded Gold Support status by Autodesk, we have direct access to Autodesk® Product Support technicians at all times: something only a few Autodesk resellers in the U.S. have.
Technical Support Case Tracking
When you contact CTC for support, you’ll be assigned a unique case and case identification number to ensure all questions receive a resolution in a timely fashion – and the case won't be closed until you receive the answer that solves your problem.
If our support technicians need to see your desktop, we will ask you to use our RemoteSupport utility.
This utility will allow you to share you desktop with us, and allow you to give us control of your computer for a short time while we work with you to resolve your issue.
We’re always happy to provide answers about installation, configuration, and general usability questions.
To submit a question to our technical support team using our online help desk, simply login with your username and password using the login button to the upper right.
If you don’t already have an account set up, you can register here. It takes a few seconds to register and access our support- which is free and unlimited.
This hotfix corrects the behavior of the ribbon panels after .Net 4.5 is installed. Without this hotfix your ribbon will not refresh. Follow the link below for more information and ...READ MORE
Network Licensing Based on feedback from our customers, the 4.0.9 releases of CTC BIM Manager Suite and CTC BIM Project Suite now support network floating licensing! This provides a much more ...READ MORE
Featured User GroupCTC is pleased to be presenting at the next meeting of the Sioux Empire Revit Users Group. This newly established group meets once per month to encourage and ...READ MORE
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